FAQ: Frequently Asked Questions

Contact Us

 Email us at helen@dreamedbyhelen.com or give us a call at 773-800-1847

Orders 

We process and ship in stock items within 1-3 business days.  On the rare occasion that your item is out of stock you will be contacted via email.  

Gift Giving

All our pieces are packaged individually in a handmade cotton muslin bag and placed inside a foil detail paper gift bag.  We are also happy to provide a simple handmade card with your personal message free of charge. Please use the "Special Instructions" area at checkout to inform us of the occasion and personal message to be included in the package.

Sales Tax

Sales tax will be charged for all orders shipped to Illinois.

Payment Options

We accept all major credit cards including Visa, Mastercard, American Express, and Discover.  We also accept PayPal and Apple Pay.

Shipping

For shipping rates and policy please click here.

Returns / Exchanges

For return and exchange policy please click here.

Wholesale

If you are interested in carrying our unique pieces in your shop, please email us at helen@dreamedbyhelen.com.  Please include your store name, location, and contact info.

Do You Have Any Further Questions? 

We’d love to hear from you! Reach out to us, we are here to answer all your questions.  Email us at  helen@dreamedbyhelen.com or call us at 773-800-1847.