Shipping Policy


We ship from Arlington Heights, IL, USA.

We process and ship in stock items within 3-5 business days.  Please allow additional time for shipping during promotional sales and major holidays.  You will receive a shipping confirmation when your order is on its way to you with tracking information and estimated delivery time.   On the rare occasion that your item is out of stock you will be contacted via email.  

Shipping Rates

  • All continental U.S. shipments with orders of $150 or more will receive free standard shipping (use code "freeship150").  All other continental U.S. orders are shipped at a $4/order standard shipping cost. 

  • For Alaska and Hawaii we offer free standard shipping on orders over $200 (use code "freeship200") and a flat rate standard shipping of $15/order for all other orders.

 Shipping Carrier

We ship via USPS first class with tracking unless otherwise noted.

Shipping Regions

At the moment, our online stone only ships to the United States.  For other countries, please send request via email by using the "Get in Touch" page or sending an email directly to helen@dreamedbyhelen.com.  Please note that customers are responsible for any import duty, taxes or VAT.

Expedited Shipping

If you find yourself in need of expedited shipping, please contact us and we will do everything we can to help you get your order sooner.  Reach out via email helen@dreamedbyhelen.com or call us at 773-800-1847.

Other Details

  • Please make sure you include all relevant address information (floor, suite, apartment #, etc). In the event you need an address correction, please contact us immediately. Please have your order number and the correct shipping information on-hand. Any orders that are re-directed due to an incomplete or incorrect address will be charged a $10 re-routing fee. 
  • Dreamed by Helen cannot be held responsible for orders that are deemed undeliverable. Customers will be charged for the return shipment, which is equivalent to the original shipping cost.
  • You will receive a shipping notification via e-mail after your order has been shipped. This will include a tracking number and expected delivery date.

Do You Have Any Questions? 

Reach out to us, we are here to answer all your questions.  Email us at  helen@dreamedbyhelen.com or call us at 773-800-1847.